Orders are normally dispatched no later than next working day. During weekdays we dispatch orders received before 2.30pm on the same day. If we are unable to supply an item we will contact the customer within one working day from the order being placed.
DELIVERY OPTIONS FOR UK CUSTOMERS
- Free Standard Delivery -sent via Royal Mail 48 with a delivery estimate of 2-5 working days
- DPD Next Week Day -sent via DPD with guaranteed next day delivery (Monday to Friday only, excluding Northern Ireland, Chennel Islands, Scottish Highlands and Islands)
- DPD Saturday Delivery -sent via DPD with guaranteed next day delivery (Shipped to arrive on a Saturday only, excluding Northern Ireland, Channel Islands Scottish Highlands and Islands)
- For customers in Northern Ireland, Channel Islands, Scottish Highlands and Islands please contact us if non-standard shipping services. Postcodes currently excluded from DPD shipping include AB31-AB38, AB41-AB56, FK17-FK21, HS1-HS9, IV1-IV63, KA27-KA28, KW0-KW17, PA20-PA78, PH15-PH50, ZE1-ZE3, all postcodes beginning 'BT', GY9-GY10, Available to JE1-JE3 and 'IM' postcodes -additional charges for those will be shown at the checkout.
DELIVERY OPTIONS FOR OTHER COUNTRIES
- Shipment to overseas customers is by Royal Mail Tracked International Delivery
- Delivery by other couriers can be arranged by request, email email@example.com
- International customers may be charged taxed and duties locally by the destination country
- or call 0044 1900 810260 between 9am & 5pm GMT for info
You have a Statutory Right to Cancel your Order. You have a ‘Cooling Off’ period of 14 days which begins from the day after the day on which the goods are received. Your Right to Cancel can be exercised in writing to:
EDZ, The Old Sorting Office, 92 High Street, Maryport Cumbria CA15 6BE
Email to: firstname.lastname@example.org
Please note that the customer is responsible for the costs of returning these items to us unless the item is incorrect or faulty.
RETURNS & REFUNDS
If you are not satisfied with the goods supplied we will exchange them or refund your card provided you inform us of your intention to return the goods are returned within 14 days of receipt. You should return the items to us within 14 days of giving us notice that you wish to return the goods.
INSTRUCTIONS FOR RETURNS
Post the item back to us, (make sure you get a record of posting), with a copy of the original order, your contact details and a note explaining whether you wish to exchange the item or have a refund. You are not obliged to provide a reason for returning the goods but if you are willing to provide a reason then this will be helpful in improving our goods and services.
CUSTOMER ASSISTANCE BOX
If you have a question regarding your EDZ order, our products, or would like any other general information, please contact us via the form on our contact page.
You also may call us between 9am-5pm (GMT) Monday to Friday on +44 (0)1900 810260
It is our policy to respond to all enquiries within 1 working day.