GENERAL ORDERS 

Orders are normally dispatched no later than next working day. During weekdays we dispatch orders received before 4pm on the same day. If we are unable to supply an item we will contact the customer within one working day from the order being placed.

DELIVERY  OPTIONS FOR UK CUSTOMERS

  • 2nd Class delivery free
  • 1st Class
  • Or Special delivery
  • Or next day delivery by UPS (Not Highlands and Islands)

DELIVERY OPTIONS FOR  OTHER COUNTRIES

  • Shipment to overseas customers is by UK air mail small package rate
  • Delivery by TNT can be arranged by request, email custsvs@edzlayering.com
  • or call 0044 1900 810260 between 9am & 5pm GMT for info

CANCELLATION

You have a Statutory Right to Cancel your Order.  You have a ‘Cooling Off’ period of 14 days which begins from the day after the day on which the goods are received.  Your Right to Cancel can be exercised in writing to: 

EDZ, The Old Sorting Office, 92 High Street, Maryport Cumbria CA15 6BE

Or

Email to: custsvs@edzlayering.com

Please note that the customer is responsible for the costs of returning these items to us unless the item is incorrect or faulty.

RETURNS & REFUNDS

If you are not satisfied with the goods supplied we will exchange them or refund your card provided you inform us of your intention to return the goods are returned within 14 days of receipt.  You should return the items to us within 14 days of giving us notice that you wish to return the goods.

INSTRUCTIONS FOR RETURNS

Post the item back to us, (make sure you get a record of posting), with a copy of the original order, your contact details and a note explaining whether you wish to exchange the item or have a refund.  You are not obliged to provide a reason for returning the goods but if you are willing to provide a reason then this will be helpful in improving our goods and services.

CUSTOMER ASSISTANCE BOX

If you have a question regarding your EDZ order, our products, or would like any other general information, please contact us via the form on our contact page.
You also may call us between 9am-5pm (GMT) Monday to Friday  on  +44 (0)1900 810260

It is our policy to respond to all enquiries within 1 working day.